Refunderingspolitik

UP TO 14 DAYS EASY RETURN
As a customer of www.gulnaaz.com you are obliged to receive full cancellation and exchange within 14 days of receiving your goods, provided you have not used the item and it is returned in original packaging. All items must be returned in original packaging with tags / tags included (must not be broken or torn off). Products that have been applied to perfume, makeup / makeup, have been exposed to smoke odor or applied to animal hair cannot be returned. You pay for the return postage yourself - once we receive the item, we will contact you and return the full amount to your account. Return Address: Gulnaaz Fashion, Vesterbrogade 163, 1800 Frederiksberg C, Denmark.

 

CUSTOMIZED PRODUCTS
Customized products are non-refundable and cannot be returned. If you have received a defective product or if there are any issues with your custom order, please reach out to our Customer Care team at whatsapp +45 51 91 85 94

 

HOW SHOULD I RETURN THE GOOD?
You should return the goods to the following return address: Gulnaaz Fashion, Vesterbrogade 163, 1800 Frederiksberg C, Denmark. Please note that you pay for postage yourself to return the item to us. It is your responsibility that the item returns to us - we therefore recommend that you send it with a receipt so that the parcel can be tracked on the postal service. Send the item back in the original packaging in which the item arrived. Contact your local post office for more information.



HOW DO I RETURN A GOOD?
You can swap your item for another item, size, or color. You pay yourself to send the item back to us, but at Gulnaaz Fashion we even pay the postage for sending a new item to you. It is your responsibility that the item arrives to us in the same condition as you received it. Remember to check our webshop if the item you want to exchange is in stock and send us an email at info@gulnaaz.com with the subject "Exchange + (your invoice number)". Write which item you want to trade in and we can put your desired item to the side to make sure it is not sold out.

 

I WANT TO COMPLAIN ABOUT A GOOD
You have 24 months warranty. However, please note that your complaint is not justified if the product has NOT been used properly or with unacceptable use. If the error is NOT caused by improper use or normal wear and tear, you can return the item to us and the manufacturer will decide whether the item will be repaired, replaced, or refunded. It may take up to 2 weeks for your treatment to be completed. If you find defects or defects in your product, you should immediately advertise and let us know. Send us an email at info@gulnaaz.com about the defect or defect of your item as soon as you discover it. When you return a product, state as much detail as possible about the problem. If the complaint is justified, we offer a receivable that is comparable to your previous product. If the new product is cheaper, we do not refund the price difference, but give a receivable amount. If your product is more expensive, you pay the difference. Of course, in order to satisfy you as a customer, we recommend that you pay attention to your complaint errors.